Due to the difference between different monitors, the picture may not reflect the actual color of the item. We guarantee the style is the same as shown in the pictures, but not the same performance on different bodies as on the model. Thank you!
180-Day Return & Exchange Policy!
If for any reason you are not completely satisfied with your purchase,you may either
return your products for a refund or exchange it for other products within 180 days of the original purchase date.And the
products for return and exchange must be in the condition when you received them and in the original box and or packinging.
Please note that the returns policy varies in details according to the different situation below.
1. Defective item/ wrong item:
If you receive a defective item/a wrong item, then you can return it within 180 days
from when you receive it we will make an exchange for you or issue full refund;
2. Missing part:
If you receive a parcel with missing part, we will send you the missing part or refund you for the
missing part in a shortest time after being informed.
If you return an item just because you are unsatisfied with it, you have to return it within 2-3days
from when you receive it.And the item must be unused, undamaged and in original packagingNote: If you return
an item which is used or not in original condition, we may issue partial refund. For more details, you can contact
our customer support centre.
The following information is required when you reflect the problem:
*Image of defective products if possible.
Something you should follow
1. Pack the items in the original packing materials or other PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to unsecure packaging.
2. Please enclose the ORDER NUMBER and your name, and other related product information in the package.
3. Please email us the tracking number of your returning parcel, and inform us the tracking website or the carrier you select, so that we can track the status of the returning parcel quickly for prompt refund.
4. Save your shipping receipt until you receive your refund or replacement. If you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.
5. Refunds are processed within 3 business days of returning package receipt.
Processing Time:2-3 Business Days
2-5 Business Days
2-3 Business Days
<USD40 not included
5-10 Business Days
2-3 Business Days
We prepare for every vivilli customer delicate quality package
Which include of a handbag, a customized packing box and a
piece of silver cloth. You can express your love and care to
your family with this gift.
Vivilli.com- a global online fashion store offers women’s clothes, shoes, handbags, accessories and jewelry with approximately 30 new products being introduced each week. We focus women between 18 and 35 years and inspires with new fashion every day. There are over 1000 products to choose and we have great prices while ensuring free worldwide shipping. Vivilli.com has a group of smart, fashion-loving, passionate folks around the world. Our team is responsible for sourcing all of the amazing, unique, and affordable products on our site. Our mission is to offer an extensive product selection, excellent customer service and an easy and secure online shopping experience.
Our product lines across women’s clothes, shoes, dresses, swimwear, handbags, accessories, jewelry and more.