free shipping worldwide on order $50+           180 DAY RETURN & EXCHANGE

Returns Policy

 

180-Day Return & Exchange Policy!  If for any reason you are not completely satisfied with your purchase,you may either
return your products for a refund or  exchange it for  other products within 180 days of the original purchase date.And the
products for return and exchange must be in the condition when you received them and in the original box and or packinging.
Please note that the returns policy varies in details according to the different situation below.

1. Defective item/ wrong item:   If you receive a defective item/an  incorrect item, please contact us immediately and pay
     for the return shipping fees first,  then we will make an exchange for you or issue you a full refund including the return
     shipping fees after you return the item. 
2. Missing part: If you receive a parcel with missing part, we will send you the missing part or refund you for the missing
     part in a shortest time once informed.
3. Dissatisfaction: If you return an item just because you are unsatisfied with it or the size you chose does not fit, you can
    ship it back to us and  the return shipping fees should be in  charged by yourself. Please pay attention that the product
    must be unworn and should be returned with all the original packing and the bar code provided during the returns
    process to receive your refund, otherwise, the returns will be returned to you. In the original full status case we will issue
    you a full refund in the 30 days return window.  If you return your  products beyond the  30 days return window and under
    the 180 days return window, a 20% late fee will be assessed, which will also be deducted from your refund. 
4. Free gift: If you receive a free gift with products that was purchased from us, the free gift is non replaceable and can not be issued
    with a refund.
5. The following information is required when you reflect the problem:
    *Order number
    *Items name
    *Quantity
    *Image of defective products if possible.

We guide you how to return an item, just click on how to return an item. Please allow 2-4 weeks for us to receive
and process your return.

For more details, you can contact our customer support center via email at support@vivilli.com or support ticket at
vivilli.com/ticket.